Technical Support

Technical Support provided ONLY for registered users. If you are registered user and you have any questions or proposals, please contact us using our contact form. We will answer you as soon as we can.

To receive fast answer, please write us from e-mail which had been used for registration and provide us with your Order ID in the text of letter.

On-Line Help

Please read Folder Marker's On-Line Help

Feedback

If you have any comments or concerns about our software, please direct them to us using this contact form. Your feedback is important to us in order to get an idea of how to make our software a better product for you. Many of the features and significant portions of our program's interface have been heavily influenced by comments from users. So if you have a great idea for a new feature, or a better way of doing something, please drop us a note

FAQ

Q: I downloaded Folder Marker Pro and applied color to a folder containing image files. Windows 7 is the operating system on this PC. The folder changed color but now I cannot view the photos inside when I am in Windows Explorer and choose the "large icons" view, like I could before I applied color to the folder. Is that a bug in your program or is there a setting to allow the files inside the folder to show?

A: Unfortunately, it is not possible to view pictures inside a folder in the "large icons" view when you apply color to it. It's a peculiarity of Windows Vista/7, not a bug. It cannot be fixed.

Q: I want the next version of Folder Marker to have the ability to…

A: Write us using contact form. We will gladly consider your suggestions for our next release.

Q: I found a bug in the program. What should I do?

A: E-mail us using contact form. We will fix it.

Q: I didn't receive my registration key. What I should do?

A: If you didn't receive a registration key from us it means you may have problems with your mail or our message was blocked by your SPAM filter. First of all, double check that you entered a valid e-mail address in the contact form, that your e-mail box isn't full and check your SPAM folder. Then please send us a message using contact form and we will send your key to you.

Q: I have bought Folder Marker, but I have lost my registration key. Can I get it again? How much will it cost?

A: We will gladly resend your key without additional payment. Please send an e-mail with your original order details using the contact form. Please include Order ID, Order Date, Registration Name and Registration E-Mail.

Q: If I buy Folder Marker now, will I get new versions of the program for free?

A: Yes and no. All future updates within this major version are free. But when a new major version of Folder Marker is released, updates to the next major release will require payment. More information in our update policy.

Q: Does the purchase of one copy of Folder Marker allow you to use it on more than one computer?

A: No, every license of Folder Marker is sold per computer/user basis. It means that if you plan to use Folder Marker alone on several computers, you need to buy an appropriate number of licenses, one license for each computer. And if you have one computer that is used by several persons and you have user accounts for them, you need to buy a license for every computer user.

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A: Please post your question(s) in English! If your English is poor, please use the FREE Babel Fish Translation service: http://babelfish.altavista.com

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